Frequently Asked QuestionsFrequently Asked Questions

Frequently Asked Questions

Here are a couple of most popular questions from players who just registered in our casino. Short questions - short answers. Like everyone, we don't like to make things harder to understand.
Deposit Methods
What are the minimum deposit and withdrawal amounts?

The current limits can be found on the page "Payments".

Are fees charged for deposit/withdrawal of funds?

No. No commissions.

Financial issues
Can I play the casino games without spending any money?

Yes, all players are able to practice or play their favorite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.

Can I change currency?

Yes, you can. Any currency supported by our casino is available to you. To do this, select one of the currencies you want to deposit in your account. Note that you can only order the payment in the currency of a certain wallet.

Which currencies does the casino support?

Available currencies can be found on the page "Terms and conditions".

How fast the replenishment of an account occurs?

Almost instantly.

How fast are the funds withdrawn?

Usually it happens within a few minutes after your withdrawal request is processed. The speed of withdrawal depends on the withdrawal method you requested. In most cases withdrawals are made instantly, payments to credit cards are processed by the bank within 10-15 minutes.

Are there any other restrictions on the amount of withdrawal per day, per week, per month?

Yes, there are. The current limits can be found on the page "Terms & Conditions".

How to get a bonus?

The detailed terms of obtaining bonuses can be found on the page "Bonus Policy".

What is a bonus wagering?

Wagering takes place in the course of gambling in the games allowed by the terms of the bonus. In wagering, your bets add together until the value of that amount has reached the desired value. It is usually a bonus amount multiplied by the amount of wager. Example: if the bonus amounted to 100 euros, and the wager is 50, then you will need to make bets for: 100 euros × 50 = 5,000 euros to complete wagering.

I cannot wager a bonus, what should I do?

Please read the bonus terms. Perhaps, you are trying to wager it with a violation of the terms. For example, you wager it at a bet in excess of the permissible or play a game that does not participate in wagering. If you did not find any error on your part, please contact the customer support service. We will help you.

Are there personal bonuses?

Yes, of course, we are always very attentive to our gamblers.

Playing in a casino
The game freezes, fails to launch, what should I do?

Try reloading the page. Do not be afraid of data loss. The game will continue from the same point at which it was interrupted. If that does not work and it freezes again, try to restart the browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer). If that does not help either, clean your browser's cache. If none of the above helps, please contact the support service.

Can I protect myself from large losses?

Yes, you can. You can limit your deposit of funds or the amount of lost funds.

Is my personal data safe in the casino?

Yes, it is. We understand that the safety of personal data is one of the most important rules of any self-respecting casino, and we guarantee to ensure maximum protection of your data for our part.

Voluntary suspension
I want to delete my casino account, what should I do?

You can set a temporary or total blocking of your account, see the 'Responsible Play' section for more information on this. Please note that this action may be irreversible.

I still have questions, who should I contact?

You can always contact the online chat or e-mail of the customer support service. We will review your question as quickly as possible and try to give an exhaustive answer.

We use cookies to improve your experience.